This Shipping & Delivery Policy explains how Jewels by Bella processes, ships and delivers orders placed through jewelsbybella.com.
We aim to provide clear information about delivery destinations, order processing, shipping times, shipping charges, tracking and what to do if a delivery is delayed, lost or damaged.
Please read this policy together with our Terms of Service and Returns & Refunds Policy.
Where We Ship
Jewels by Bella currently serves customers in the United States.
Delivery availability is determined by the shipping address entered during checkout. If a particular destination cannot be selected or accepted at checkout, we are currently unable to process an order for delivery to that address.
Available shipping services and any applicable charges are displayed during checkout before you complete your purchase.
Order Cutoff
Our order cutoff is 5:00 PM New York time, Monday through Friday.
New York observes Eastern Standard Time (EST, GMT−05:00 / UTC−05:00) during standard time and Eastern Daylight Time (EDT, GMT−04:00 / UTC−04:00) during daylight saving time.
The order cutoff follows New York local time throughout the year, including the applicable daylight saving time adjustment.
Orders placed before the cutoff on a business day normally begin processing according to our standard handling schedule.
Orders placed after the cutoff, on weekends or on applicable public holidays begin processing on the next business day.
Business days are Monday through Friday, excluding applicable public holidays.
Processing Time
Orders are normally prepared for shipment within 3–5 business days.
Processing begins after we receive a successfully completed order, subject to the order cutoff stated above.
Processing may include order verification, preparation, packaging and transfer to the shipping carrier.
Processing time is separate from the carrier's transit time. Once your order has been dispatched, the estimated shipping transit period begins.
If an order requires additional information or encounters an unexpected processing issue, we may contact you using the contact details provided during checkout.
If we cannot ship an order within the applicable promised shipping period, we will provide any delay notice, opportunity to accept a revised shipping date, cancellation option or refund required by applicable law.
Transit Time
After your order has been dispatched, the estimated transit time is 7–10 business days.
Transit time refers to the period between dispatch and delivery to the specified shipping address.
Carrier transit times are estimates and may be affected by transportation disruptions, weather conditions, shipping volumes, holidays or other circumstances outside the normal delivery process.
We do not guarantee an exact delivery date unless a specific delivery commitment has been expressly confirmed for your order.
Estimated Total Delivery Time
Our normal estimated total delivery time is 10–15 business days.
This estimate consists of:
- Order processing: 3–5 business days.
- Shipping transit after dispatch: 7–10 business days.
- Total estimated delivery: 10–15 business days.
The estimated total delivery period begins when a successfully completed order enters our processing schedule, taking the order cutoff into account.
For example, an order placed after 5:00 PM New York time on Friday would normally begin processing on the next business day, excluding applicable public holidays.
These delivery periods are estimates rather than guaranteed arrival dates.
Actual arrival dates may vary due to transportation conditions and other circumstances affecting the delivery network.
Nothing in this policy removes or restricts any delivery, cancellation, refund or other rights available under applicable consumer protection laws.
Shipping Charges
Any shipping charges applicable to your order will be clearly displayed during checkout before you complete your purchase.
Shipping costs may depend on the delivery destination, order details and available shipping options.
If a particular order qualifies for free shipping, that benefit will be reflected in the shipping charges presented at checkout.
The shipping charge shown for your order during checkout is the amount applicable to the selected shipping option, subject to the final order summary.
No shipping price, free-shipping offer or delivery service should be considered confirmed unless it is available for your specific order and displayed before payment.
We do not impose undisclosed mandatory shipping charges after an order has been completed.
Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address entered during checkout.
The confirmation normally contains details of the products ordered, the delivery information supplied and the amount charged.
Please review your order confirmation and notify us promptly if any important information appears incorrect.
If you do not receive an order confirmation, check your email's spam or junk folder before contacting customer support.
For assistance, contact care@jewelsbybella.com.
Delivery Address and Address Changes
Please provide a complete and accurate delivery address when placing your order.
Before completing checkout, carefully review the recipient's name, street address, apartment or unit number where applicable, city, state and ZIP code.
If you notice a mistake after placing an order, contact us as soon as possible at care@jewelsbybella.com.
We will attempt to correct the delivery details where operationally possible. However, address changes cannot be guaranteed once an order has progressed through processing or has been handed over to the shipping carrier.
If a shipment is returned because of an incomplete or incorrect address supplied during checkout, please contact us so we can assess the available delivery or refund options.
Any additional charges or adjustments will be handled in accordance with the circumstances, the terms disclosed before purchase and applicable law.
Nothing in this section transfers responsibility for errors caused by Jewels by Bella or its shipping arrangements to the customer.
Order Tracking
Where tracking is available for your shipment, tracking information is provided after dispatch.
Jewels by Bella uses Track123 to support order-tracking functionality.
You can check your available shipment information through our Order Tracking page.
Tracking updates depend on information provided by the shipping carrier and may not appear immediately after an order has been dispatched.
Tracking events may occasionally take time to update as a parcel moves between transportation facilities or carrier networks.
A temporary lack of new tracking events does not necessarily mean your parcel has stopped moving.
If your order is still within the normal estimated delivery period of 10–15 business days, it may still be progressing through the delivery network.
If the estimated delivery period has passed and your order has not arrived, please contact care@jewelsbybella.com with your order number.
Split Shipments
In some circumstances, items from the same order may be dispatched in separate parcels.
When an order is shipped in multiple parcels:
- Individual shipments may have different tracking numbers.
- Tracking information may become available at different times.
- Parcels may arrive on different delivery dates.
- One parcel may arrive before another parcel from the same order.
If your order has been divided into separate shipments, this does not automatically mean an item is missing from the order.
Split shipments do not create additional product charges or shipping charges beyond those properly disclosed and agreed during checkout.
If you believe an item is missing after the relevant shipments have been delivered, contact our customer support team with your order number.
Delivery Delays
Although we aim to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.
Possible causes include:
- Carrier or transportation disruptions.
- Severe weather or natural events.
- Public holidays.
- Unusually high shipping volumes.
- Incorrect or incomplete delivery information.
- Additional transportation or shipment processing requirements.
- Other circumstances affecting the normal delivery process.
If your order has not arrived after the estimated delivery period, please contact care@jewelsbybella.com with your order number.
We will review the available shipment information and assist with the appropriate next steps.
A shipping delay does not automatically cancel the order. However, nothing in this policy restricts any cancellation, refund or other remedy available under applicable law.
Where applicable law provides rights concerning late delivery or non-delivery, those rights take precedence over any conflicting provision in this policy.
Shipping Delays and Customer Rights
If we cannot dispatch an order within the promised shipping period, we will follow applicable requirements concerning shipping delays.
Where required by law, we will inform the customer of the delay and provide the opportunity to accept a revised shipping date or cancel the order for a refund.
If the customer does not agree to a revised shipping date in circumstances where consent is required, we will process any cancellation and refund required by law.
Applicable U.S. rules concerning mail, internet and telephone orders may require notification and a refund when an order cannot be shipped within the promised period or within the period otherwise established by law.
This section concerns shipment and dispatch commitments. The separate estimated transit period after dispatch does not eliminate any applicable obligations regarding delivery, loss or non-delivery.
Delivered but Not Received
If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend checking the delivery location carefully.
Where applicable, please check:
- With other members of your household.
- Your building's reception, front desk or mailroom.
- Safe delivery locations around your property.
- With nearby neighbors who may have received the parcel.
- Any delivery notice or instructions provided by the carrier.
If the parcel still cannot be located, please contact care@jewelsbybella.com and provide your order number and available tracking information.
We can review the shipment information and, where appropriate, assist with a carrier investigation.
A carrier's delivered status does not automatically resolve every dispute concerning whether the goods were actually delivered to the customer or an authorized recipient.
Responsibility for delivery and any applicable remedy will be determined according to the circumstances and relevant law.
Lost Shipments
If your order appears to have been lost during transit or has not arrived within the expected delivery period, contact our customer support team at care@jewelsbybella.com.
Please include your order number and any available tracking information so that we can review the shipment.
Where necessary, we may investigate the matter with the shipping carrier or relevant delivery service.
If the order is confirmed lost or was not delivered as required, we will provide the appropriate remedy, which may include replacement or a refund, depending on the circumstances and applicable law.
Customers are not automatically required to accept the financial loss of goods that were lost during shipping before delivery to them or an authorized recipient.
Damaged Shipments
If your parcel arrives visibly damaged, or if the items inside are damaged, defective or otherwise not as described, please contact us as soon as reasonably possible at care@jewelsbybella.com.
Please include your order number and a brief explanation of the issue.
Photographs of the damaged product or packaging may be helpful where reasonably available, but they are not an automatic condition for exercising rights provided by applicable law.
Damaged, defective, incorrectly supplied or otherwise non-conforming goods are handled separately from ordinary change-of-mind returns.
Where applicable law requires Jewels by Bella to provide a remedy, the customer will not be required to bear costs that legally belong to the seller.
For further information, please review our Returns & Refunds Policy.
Where Orders Are Shipped From
Jewels by Bella operates as an online retailer and uses shipping and fulfillment arrangements to deliver customer orders.
The physical dispatch location may differ from our registered business address.
Our registered business address in Cheyenne, Wyoming, is a legal business address. It should not be interpreted as a statement that every Jewels by Bella order is physically dispatched from Wyoming.
We do not represent the registered business address as a warehouse, fulfillment center or physical retail store.
Orders may move through international shipping networks depending on the actual fulfillment and carrier arrangements.
Our published delivery estimates are intended to reflect the normal time required for order processing and transportation to the customer's delivery address.
Returns and Return Shipping
Shipping an order to a customer and returning an item are separate processes.
Eligible returns are governed by our Returns & Refunds Policy.
Jewels by Bella offers a voluntary 30-day return period for eligible products, subject to the conditions described in that policy.
For ordinary change-of-mind returns, customers are responsible for direct return shipping costs to our designated return center in China, subject to applicable law.
International return shipping costs may vary depending on the carrier, package dimensions, weight and shipping destination.
The designated return destination is:
Jewels by Bella — Return Center
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
The full physical return address and applicable return instructions are also published directly in our Returns & Refunds Policy.
Please do not send customer returns to our registered business address in Wyoming. It is not our designated customer return center.
Any mandatory rights concerning damaged, defective, incorrectly supplied or non-conforming goods remain unaffected by the ordinary voluntary return process.
Your Legal Rights
This Shipping & Delivery Policy describes Jewels by Bella's standard shipping and delivery procedures for orders placed by customers in the United States.
Our stated delivery times are normal estimates and do not replace any applicable legal shipping or delivery obligations.
Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded under applicable federal or state consumer protection laws.
Where a shipment is not delivered, is materially delayed, arrives damaged or otherwise fails to meet the applicable purchase agreement, the available remedies will be determined according to the circumstances and relevant law.
Refunds, where applicable, are processed back to the original payment method used for the order, in accordance with our Returns & Refunds Policy and applicable legal requirements.
Customer Support
For questions about shipping, delivery, tracking, missing parcels or an existing order, please contact:
Jewels by Bella Customer Care
Email: care@jewelsbybella.com
When contacting us about an existing order, please include your order number whenever possible so that we can identify your purchase and assist you efficiently.
Business Information
Jewels by Bella
Operated by Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
Please note: The address above is our registered business address. It is not our customer return center, warehouse or physical retail store.
Customer returns must be directed to our designated return center in Jinhua City, Zhejiang, China, using the complete return address published above and in our Returns & Refunds Policy.