Refund policy
IMPORTANT: PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM BEFORE SENDING A RETURN.
We strongly recommend contacting care@jewelsbybella.com with your order number before shipping an item back. This allows us to provide return instructions and help identify your parcel. Unannounced or unidentifiable returns may experience processing delays. Our full return address is publicly available below. Contacting us is not a condition for obtaining the address and does not restrict your rights under applicable law.
At Jewels by Bella, we want our return process to be clear before you place an order. This policy explains when an item may be returned, how to send a return, who is responsible for return shipping, how damaged or incorrect items are handled, and when you can expect a refund.
30-Day Return Policy
Jewels by Bella offers a voluntary 30-day return period for eligible items.
The 30-day period begins on the calendar day you receive the relevant item. If an order is delivered in separate shipments, the return period for each item begins when that item is received.
To qualify for a standard change-of-mind return, the item should be returned in substantially the same condition in which it was received. Items should be unworn, unused, unaltered and returned with any original packaging, tags, accessories or other components supplied with the product.
Reasonable inspection or trying on an item does not automatically disqualify it from a return. Eligibility is assessed according to the item's actual condition and the circumstances.
Our voluntary return policy does not limit any rights you may have under applicable law concerning defective, incorrectly supplied, misdescribed, unsafe or otherwise non-conforming goods.
Starting a Return
We strongly recommend contacting our customer support team before sending a return so that we can help you identify the correct return procedure and avoid unnecessary delays.
- Contact customer support. Email care@jewelsbybella.com with your order number and the item or items you wish to return. If the item is damaged or incorrect, include a brief description of the issue. Photographs may be helpful where relevant.
- Review the return instructions. Our team can help confirm the appropriate process and provide a return reference where available. The complete physical return address is published below and does not require customer-service approval to access.
- Pack and send your return. Securely package the item, including its original accessories and components where applicable. Include your order number or another means of identifying your order and send the parcel to the designated return center.
- Keep your shipping confirmation. Retain your shipping receipt and any tracking information until the return has been completed. You may share the tracking number with customer support to help us locate and identify your parcel.
For voluntary change-of-mind returns, please make sure the return is initiated within the applicable 30-day period. Contacting support within that period helps us assist you with the return process.
Please do not send customer returns to our registered business address in Wyoming. Use the designated return center provided below.
Return Address
Jewels by Bella — Return Center
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is our physical customer return center in China. It is separate from our registered business address in the United States.
The return address is provided directly in this policy so that customers can review the destination before purchasing or returning an item. You do not need to contact customer support merely to obtain the address.
We nevertheless recommend contacting us before dispatching a return because identifying the order and selecting the correct return procedure may prevent processing delays.
Return Shipping Costs
For a standard voluntary return because you have changed your mind, you are responsible for the direct cost of shipping the item to our return center in China.
Please note that this is an international return destination. International return shipping may be costly, depending on the carrier, service level, package dimensions, weight and shipping location.
Jewels by Bella does not charge a separate return-processing or restocking fee simply because you are using our standard 30-day voluntary return option.
We recommend choosing an appropriate shipping method and retaining proof of shipment. Tracking is recommended where reasonably available, but purchasing additional shipping insurance is not a universal condition of return eligibility.
If the return concerns defective, damaged, incorrectly supplied or otherwise non-conforming goods for which a seller-funded remedy is required under applicable law, the matter will be handled separately from an ordinary customer-paid change-of-mind return.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, materially different from what you ordered or incorrectly supplied, please contact us at care@jewelsbybella.com as soon as reasonably possible.
Please provide:
- Your order number or other information identifying the purchase.
- A brief explanation of the issue.
- Photographs, where reasonably useful for assessing visible damage or an incorrect product.
Photographs help us assess certain issues but are not an automatic condition for exercising rights provided by applicable law.
Please contact us before returning a damaged, defective or incorrect item at your own expense. These cases may require different instructions and may qualify for repair, replacement, refund or another remedy depending on the circumstances and applicable law.
Where the law requires Jewels by Bella to bear the cost of a remedy, the customer will not be required to pay costs that legally belong to the seller.
Nothing in this policy imposes an artificially short reporting deadline or removes statutory remedies available under applicable law.
Return Condition
For ordinary voluntary change-of-mind returns, returned products should be in substantially the same condition as when received.
Items should be:
- Unworn and unused beyond reasonable inspection or trying on.
- Unaltered and free from damage caused after delivery.
- Returned with original accessories, tags and components where applicable.
- Securely packaged to help prevent damage during return transit.
We may decline or reduce a voluntary refund where an item has been materially used, worn, altered, damaged after delivery or returned incomplete, provided the decision is consistent with the conditions disclosed in this policy and applicable law.
Ordinary inspection does not automatically mean that an item has been used in a way that makes it ineligible for return.
These voluntary return conditions do not restrict rights concerning defective, incorrectly supplied or otherwise non-conforming goods.
Sale and Promotional Items
Items purchased during a sale or promotion are not automatically excluded from our voluntary 30-day return policy solely because they were discounted.
The normal return conditions apply unless a different lawful product-specific condition was clearly disclosed before purchase.
Any applicable rights concerning defective, incorrectly supplied or non-conforming products remain unaffected.
Exchanges
We do not guarantee direct product-for-product exchanges.
If you would prefer a different item, size or variation, please contact care@jewelsbybella.com.
Depending on the circumstances, the simplest option may be to return the original eligible item under this policy and place a new order for the preferred product.
The availability of replacement products cannot be guaranteed until a new order has been successfully placed.
Order Cancellations
If you would like to cancel an order before it has been dispatched, please contact us as soon as possible at care@jewelsbybella.com.
We will attempt to stop the order before shipment where operationally possible. However, successful cancellation cannot be guaranteed once order processing or dispatch has progressed.
If the shipment can no longer be stopped and the order is delivered, you may return eligible items under our voluntary 30-day return policy.
Our operational ability to stop an order does not remove any cancellation, refund or other consumer rights that apply under law.
Returning an Order That Is Already in Transit
If your order is already in transit, the carrier may be unable to stop or redirect the shipment.
In that situation, please accept the delivery and follow the applicable return procedure if you no longer want the item.
We recommend against relying solely on refusing delivery as a return method. Refused parcels may not be delivered to our designated return center and can be more difficult to identify or recover.
Receiving the parcel and returning it to the published return address generally provides a clearer return record.
This guidance does not override any rights that may apply where goods are lost, undelivered, damaged or otherwise not supplied in accordance with the contract.
Return Inspection
When your return reaches our designated return center, we will check the parcel to identify the order, confirm the returned items and assess their condition.
If additional information is reasonably needed to identify the parcel or match it to your purchase, we may contact you using the contact information associated with your order.
For voluntary returns, the inspection helps determine whether the item meets the conditions of our 30-day return policy.
Where a refund or other remedy is required by applicable law, the relevant legal requirements take precedence over any conflicting voluntary return condition.
Refunds
Once an eligible voluntary return has been received and assessed, we will process the applicable refund back to the original payment method used for the order.
Refunds are not normally issued to an unrelated card, bank account or alternative payment method merely because a different payout method is preferred.
We will process eligible voluntary refunds within a reasonable period after the returned item has been received and assessed. Any shorter or mandatory refund deadline under applicable law will take precedence.
Once Jewels by Bella has issued a refund, it may take up to 10 business days for the funds to appear in your account, depending on your bank, card issuer or payment provider.
Business days are Monday through Friday, excluding applicable public holidays.
The payment-provider posting period begins after the refund has been issued. It is not an additional period during which we may unnecessarily delay issuing a refund.
Where a refund is required because goods are defective, incorrectly supplied, undelivered or otherwise non-conforming, the applicable statutory refund rules and remedies will govern.
Original Shipping Charges
For an ordinary voluntary change-of-mind return, any original shipping charge paid for delivery is not normally refundable unless our published offer, the circumstances of the order or applicable law requires otherwise.
If the original order qualified for free standard shipping, there is no original standard shipping charge to reimburse.
Where applicable law requires reimbursement of original delivery charges, those charges will be refunded in accordance with the relevant legal requirements.
Refund Amount
For an eligible ordinary voluntary return, the refund will generally cover the amount actually paid for the returned item, subject to the applicable return conditions and any lawful adjustment based on the item's condition.
We will not deduct arbitrary penalties or undisclosed return-processing charges.
Any adjustment to a voluntary refund must be consistent with the return conditions disclosed before purchase and applicable law.
Where statutory consumer rights require a full refund or another specific remedy, those rights will not be reduced by this voluntary policy.
Missing Refunds
If we have confirmed that a refund was issued but the money has not yet appeared in your account, please allow the payment provider's normal posting period.
If more than 10 business days have passed since we confirmed that the refund was issued, please contact care@jewelsbybella.com.
Include your order number and any refund confirmation details available to you so that we can help investigate the transaction.
Return Parcels
Please retain your proof of shipment and any tracking information until your return has been completed.
If the tracking information indicates that the return has not yet reached our return center, the shipping carrier may need to investigate the shipment.
For voluntary returns, proof of shipment and an identifiable order reference can help us resolve delivery or processing questions.
We cannot confirm physical receipt of a parcel solely because it was handed to a carrier. However, the absence of warehouse receipt does not automatically cancel any rights or remedies you may have under applicable law.
Contacting customer support and providing shipping information can help us investigate a delayed or unidentified return.
Items Sent to the Wrong Address
Our registered business address is not our customer return center.
If you send an ordinary voluntary return to an address other than the designated return address published in this policy, the parcel may be delayed, misdirected or difficult to identify.
We cannot guarantee that a parcel sent to an unrelated location can be received or forwarded to our return center.
To avoid unnecessary complications, please use the complete return address provided in the Return Address section above.
If you have already sent an item to another address, contact care@jewelsbybella.com with your order number and available shipping information so that we can assess what assistance may be possible.
These operational instructions do not remove any consumer rights that apply under law.
Your Legal Rights
Jewels by Bella currently serves customers in the United States. Our voluntary 30-day return policy is separate from any mandatory consumer rights that apply to your purchase.
There is no general federal United States right to return an ordinary retail purchase solely because a customer has changed their mind. Our 30-day return option is an additional commercial benefit offered by Jewels by Bella.
Applicable federal and state laws may provide separate rights or remedies where goods are defective, misdescribed, unsafe, incorrectly supplied, undelivered or otherwise fail to conform to the purchase agreement.
Nothing in this policy excludes, restricts or replaces rights or remedies that cannot lawfully be excluded under applicable law.
If Jewels by Bella begins accepting orders in additional countries, any mandatory consumer protections applicable to those customers will take precedence over conflicting voluntary return provisions.
Contact Us
If you have questions about a return, refund, damaged item or another order-related issue, please contact our customer support team.
Jewels by Bella Customer Care
Email: care@jewelsbybella.com
Please include your order number whenever possible so that we can identify your purchase and assist you efficiently.
Business Information
Jewels by Bella
Operated by Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
Important: This is our registered business address and not our customer return address, warehouse or physical retail store.
Customer returns must be sent to the designated return center in Jinhua City, Zhejiang, China, using the complete address published in this policy.